Privacy Policy

1. Introduction

Char Dham Taxi Booking ("we," "our," or "us") operates as a Lead Generation Platform that connects users with third-party travel agencies and taxi providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect personal information that you voluntarily provide when you submit a quote request or inquiry form on our Platform. The information collected includes:

• Name: Your full name for identification purposes
• Phone Number: Mobile/contact number for communication regarding your travel inquiry
• Email Address: For sending quotes and travel-related communications (if provided)
• Travel Date(s): Your intended travel dates for the trip
• Destination/Route: Pickup location, drop location, and travel route preferences
• Number of Passengers: To determine appropriate vehicle type
• Additional Requirements: Any special requests or preferences you may mention

3. Data Sharing with Third-Party Travel Partners

Please understand and acknowledge the following:

• Your submitted information will be shared with one or more third-party travel partners to fulfill your quote request
• These third-party partners will contact you directly via phone, WhatsApp, SMS, or email regarding your travel inquiry
• Once your information is shared with third-party partners, their respective privacy policies will apply to their handling of your data
• We do not control how third-party partners use, store, or protect your information after sharing
• You may receive communications from multiple travel providers based on your single inquiry

4. Purpose of Data Use

We use the information we collect for the following purposes:

• Fulfilling Quote Requests: To share your travel requirements with relevant third-party travel agencies and taxi providers who can serve your needs
• Personalized Travel Advice: To provide route suggestions, travel tips, and destination information tailored to your requirements
• Customer Communication: To respond to your inquiries and provide customer support
• Marketing Updates: To send promotional offers, travel deals, seasonal discounts, and newsletters (you can opt-out at any time)
• Platform Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and legal processes

5. Data Retention

We retain your personal information for the following periods:

• Quote request data is retained for up to 12 months from the date of submission
• Communication records are retained for up to 24 months for customer service purposes
• Marketing preferences are retained until you opt-out or request deletion
• Data may be retained longer if required for legal compliance or dispute resolution

6. Data Security

We implement reasonable security practices and procedures as required under the Information Technology Act, 2000. Our security measures include:

• Secure HTTPS encryption for all data transmission
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure storage of personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights

Under applicable Indian law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal data that we hold
• Right to Correction: Request correction of any inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data at any time by contacting us
• Right to Opt-Out: Opt-out of marketing communications at any time by clicking the unsubscribe link or contacting us
• Right to Withdraw Consent: Withdraw your consent for data processing (note: this will not affect data already shared with third-party partners)

To exercise any of these rights, please contact us using the details provided in Section 11.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Enhance your browsing experience
• Analyze website traffic and usage patterns
• Remember your preferences
• Serve relevant advertisements

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after any changes constitutes acceptance of the modified policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

• Name: Grievance Officer, Char Dham Taxi
• 📞 Phone: +91 911977 1998
• ✉️ Email: info@chardhamtaxibooking.com
• 📍 Address: Dehradun, Uttarakhand, India

The Grievance Officer shall address any complaints or concerns within 30 days of receipt.

12. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• 📞 Phone: +91 911977 1998
• ✉️ Email: info@chardhamtaxibooking.com
• 📍 Address: Dehradun, Uttarakhand, India